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Where's my eSIM QR code?

Getting Started / Activation Help. When your activation email arrives, where to look, and what to do if it hasn't shown up.

Written by Love

When your QR code arrives

After you complete checkout, Love Mobile activates your line and emails you an eSIM QR code. Most activation emails arrive within a few minutes. Some activations take a little longer to finalize on the network, so it can occasionally take up to an hour.

Ordered more than one line?

Each line gets its own activation email with its own QR code. If you ordered a family plan or multiple lines, watch for one email per line. They may not all arrive at the same moment, and lines on different Love networks can arrive minutes apart.

If you do not see it

  1. Check your spam or junk folder. Search your inbox for Love Mobile.

  2. Confirm the email address on your order. The QR code goes to the email you entered at checkout. You can verify it in your order confirmation.

  3. Wait up to one hour. If a line is still finalizing on the network, the email fires automatically as soon as it is ready.

One important tip

An eSIM QR code can typically only be scanned once. If you already scanned it and the plan appears in your phone's settings, you do not need the email again. Your eSIM is installed.

If installation failed partway through, a fresh code has to be issued by a member of our team. See How to get a new or resent QR code below.

Switching to a new phone?

Because QR codes are single-use, the code from your original activation cannot be scanned again on a new device. When you switch phones, a member of our team issues a fresh QR code for the new device and emails it to the address on your account. Request it using the steps below, and have your order number or phone number ready.

How to get a new or resent QR code

Replacement and resent QR codes are issued by a member of our team. Our chat assistant can answer questions, but it cannot generate or send eSIMs itself.

  • Email [email protected] with your order number or phone number. We will regenerate your code and reply to confirm it was sent.

  • Call 1-888-271-5683 (1-888-271-LOVE).

  • Chat: ask for the team in the messenger on this page. A teammate will pick up your conversation and confirm when your new code is on its way.

You will always receive a confirmation from a teammate when a new code has actually been issued. If you have not received that confirmation, your request has not been processed yet, so please reach out again.

Have your order number handy so we can pull up your line fast.

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