We are here to help. Reach us whichever way is easiest for you.
Ways to reach us
Chat. Use the messenger on this page or at getlovemobile.com. Fastest for most questions. Chat is answered first by our AI assistant. For account actions, like a new eSIM code or a number change, ask for the team and a teammate will take over and confirm when it is done.
Phone. Call 1-888-271-5683, which spells 1-888-271-LOVE.
Email. Write to [email protected].
Contact page. Visit getlovemobile.com/contact.
Some things are handled by our team
A few requests are completed by our team on the backend rather than in your account, and a teammate will always reply to confirm when one is done. Email [email protected] for:
Regenerating or resending an eSIM QR code, for example when you switch phones, an install fails, or the activation email never arrived
Changing your phone number on an existing line
Transferring a number in after your line is already active
See Can I change my Love Mobile phone number? and Where's my eSIM QR code? for what to include.
What to have ready
You will get a faster answer if you include:
Your Love Mobile phone number or order number
Your phone make and model
Your ZIP code
What is happening, and what you have already tried
Before you reach out
Some things are quicker to handle yourself:
Signal or service trouble? See No signal or service issues? Try this first. A restart fixes most cases.
Need your eSIM QR code? See Where's my eSIM QR code?
Want to change your plan or update your card? Go to Manage My Account.
Privacy requests
You can submit a privacy request anytime at our Privacy Request page.
Partnerships and nonprofits
If your organization wants to become a Love Partner, apply at nonprofit.getlovemobile.com or nominate a cause at getlovemobile.com/nominate-a-cause.