Why you need a new QR code
Love Mobile runs on eSIM, so moving to a new phone means installing a fresh eSIM profile on the new device. eSIM QR codes are single-use: the code from your original activation email cannot be scanned again on a new phone. Your number is tied to your account, not the physical phone, so nothing is lost — you just need a fresh code.
How to get your new code
A member of our team issues the new QR code and emails it to the address on your account. Our chat assistant can answer questions, but it cannot generate or send eSIMs itself.
Email [email protected] with your order number or phone number.
Call 1-888-271-5683 (1-888-271-LOVE).
Chat: ask for the team in the messenger, and a teammate will pick up your conversation.
You will always receive a reply from a teammate confirming when the new code has been sent. If you have not received that confirmation, the request has not been processed yet, so please reach out again.
Before you scan
Make sure the new phone is unlocked and supports eSIM.
Connect the new phone to WiFi.
Open the new activation email and scan the code, following the steps in How to install your Love Mobile eSIM on an iPhone or How to install your Love Mobile eSIM on Android.
Restart the phone after installation so the network registers your line.
Good to know
Your phone number stays the same through a device swap.
Once the new eSIM is active, the old phone's profile stops working — you can delete the Love Mobile eSIM from the old device.
If your phone was lost or stolen, see My phone was lost or stolen guidance in the Help Center or pause your line from your account right away.