First, protect your line
To protect your account, log in at Manage My Account and pause or suspend the affected line right away. If you cannot log in, call 1-888-271-5683 (1-888-271-LOVE) or email [email protected] and we will suspend it for you.
Why you are safe
Because Love Mobile service is an eSIM, your number is tied to your account, not the physical phone. Pausing the line stops anyone from using your service, and your number stays yours.
When you get a replacement phone
Make sure the replacement is unlocked and supports eSIM.
Request a fresh eSIM QR code from our team — see Moving your eSIM to a new phone (device swap). A teammate will confirm when it has been emailed to the address on your account.
Scan the new code, reactivate your line, and you are back in business with the same number.
A few extra tips
Use your phone platform's find-my-device tools to locate, lock, or erase the missing phone.
If you believe the phone was stolen, consider filing a police report — some insurance claims require one.
Change the passwords on your key accounts (email, banking) if the phone was signed in.