Short answer: Yes, you can change your number. It is not a self-service option in your account, but our team can do it for you on the backend. Here is how.
To request a number change
Email [email protected] and let us know you would like a different number. We will assign a new one on your existing line.
The new number is randomly generated. We cannot let you pick a specific number unless you are porting one in.
If you want a specific number from another carrier
You have two options.
Option 1: Port in at checkout. Select Transfer my number when you purchase your plan. This option only appears during checkout, not inside your account. You will provide your port information there.
Do not cancel your current carrier until the transfer completes, or you risk losing the number.
Option 2: Port in after activation. If you did not port your number during checkout, you can still bring a number to Love Mobile after your line is active. Email [email protected] and let us know. This is not available in your account, so it has to go through support.
You will need to provide:
The phone number you are porting
Your account number or PIN from your current carrier
Your billing ZIP code
The name on the account
If you want an additional number and keep your current one
You can add a second line to your device by choosing Add A Love Line, which starts at $15 a month on the Essential tier, or any Love Mobile plan on Love Pink, Love Blue, or Love Red.
Any plan works as a second line on the same phone. You are not limited to the $15 plan, and you pay the price of whatever plan you pick. Your phone needs to support eSIM and dual lines. Your current line and number stay exactly as they are.
What happens when we change your number
We update your number on your existing eSIM, using the same ICC ID. There is no new eSIM and no new activation. Your billing, account, and eSIM stay the same. Only the phone number changes.
Need help?
Chat with us using the messenger on this page
Call 1-888-271-5683 (1-888-271-LOVE)
Email [email protected]