Do not cancel your current carrier before completing this process. Your number needs to be active with them to transfer successfully. Canceling first can release your number permanently.

You will need the following from your current carrier:

Not sure where to find these? Call your current carrier and ask for your number transfer information.

Visit our plans page and select the plan that works best for you, then tap Get Started.

When prompted, choose the option to transfer your existing number. Do not select a new number.

Fill in your current phone number, carrier account number, account PIN or transfer PIN, and billing name and address.

Make sure everything matches exactly what your carrier has on file. Even small differences can cause a delay.

Finish the activation process and place your order.

Follow the instructions in your activation email to install your Love Mobile eSIM. Your phone will show Love Mobile as a new line while your old SIM is still active. This is normal.

On iPhone, go to Settings, then Cellular. On Android, go to Settings, then Network and internet, then SIMs. Set Love Mobile as your default line for calls, texts, and data.

Make a test call or send a text. Once everything is working, you can cancel your old carrier and remove the old SIM.

Most transfers complete within a few hours. Some can take up to 24 to 48 hours depending on your current carrier. If your number has not transferred after 48 hours, contact us.