Your number belongs to you
If you ever decide to leave, your number goes with you. We will be sad to see you go, but we make it easy. No hoops, no runaround.
What your new carrier will ask for
Your Love Mobile account number
Your transfer PIN, also called a port-out PIN
The billing ZIP code on your Love Mobile account
Where to find your account number and transfer PIN
Visit our Port Out page to retrieve your port-out credentials, or find them from Manage My Account. If you have any trouble locating them, chat with us or call 1-888-271-5683 and we will provide them promptly.
Important: do not cancel first
Do not cancel your Love Mobile service before starting the transfer with your new carrier. Canceling first can release your number, and once released it may not be recoverable. Start the port with your new carrier. The transfer completes the switch automatically, and your Love Mobile line closes when the port finishes.
How long it takes
Most ports complete within a few hours, though it can take up to 24 to 48 hours. Your Love Mobile line stays active during the transfer, so you are never without service.
Before you go
If something is not working right with your service, give us a chance to fix it. Chat with us or call us first. And remember: every month you are with Love Mobile, your plan supports nonprofit Love Partners in your community through the Give Back Model.
Need help?
Chat with us using the messenger on this page
Call 1-888-271-5683 (1-888-271-LOVE)
Email [email protected]