Love Mobile is prepaid. Your billing cycle starts on the date your line is activated and renews monthly on that same date. Each line on your account has its own plan and renewal, and if you are on a family or multi-line account, everything is combined onto one statement.

Applicable state and local taxes and regulatory fees are added at checkout and on each renewal.

If you have a card saved on file, your renewal is charged automatically so your service never skips a beat. If you do not have a card saved, we will email you reminders before your renewal date with a link to pay.

If payment is not received by your renewal date, service on that line may be interrupted. Getting back online is simple: sign in and make a payment, and your line will be reactivated. If you have paid and your service has not come back within a short while, contact us right away and we will get you reconnected.

You can change your plan anytime from Manage My Account. Plan changes take effect at your next billing cycle, so you are not charged twice in one month. There is no change fee and no contract.

Prepaid service is generally non-refundable. If you believe there is an error on your bill, reach out. We review every billing question with a human, and we will make it right if something is wrong.

Every Love Mobile plan supports nonprofit Love Partners through our Give Back Model, automatically, at no extra cost to you. For every 1,000 local subscribers, the Give Back Model can generate up to $120,000 a year for one nonprofit. It is just how we do business.